Last Updated: September 17th 2024

At Sabanty’s Laundromat, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our website, services, and SMS marketing through Mailchimp.

By using our website or services, you agree to the practices described in this Privacy Policy. Please take a moment to read through this policy and understand how we handle your information.

Information We Collect

Sabanty’s Laundromat collects the following types of personal information from you:

• Personal Identification Information: This may include your name, phone number, email address, mailing address, and other details necessary to provide our services.
• Payment Information: When you use our services, we may collect payment details, including credit card information, billing addresses, and transaction history.
• Service Preferences: Information on your laundry service preferences (e.g., detergent types, folding styles).
• Engagement Data: Information about how you interact with our website, services, and marketing materials, such as IP address, browser type, and device information.

How We Use Your Information

Sabanty’s Laundromat uses your information for the following purposes:

• Service Delivery: To process and complete your laundry orders, schedule pickups and deliveries, and provide a customized experience.
• Customer Support: To respond to your inquiries, manage your account, and provide updates or notifications about our services.
• Marketing Communications: To send you promotional messages, offers, and updates via email or SMS (see our SMS Marketing section below).
• Improving Services: To enhance and personalize our website and services based on your feedback and engagement.

SMS Marketing through Mailchimp

When you opt-in to our SMS marketing, we may send promotional messages and service updates via SMS using Mailchimp. The following outlines how your information is handled in this regard:

• What We Collect: Your phone number, name (if provided), and engagement data.
• Purpose: To send you promotions, service updates, and special offers related to WeFold Laundry.
• Opt-Out: You can opt-out at any time by replying “STOP” to any SMS message.

For more information, please refer to the SMS Marketing section in this Privacy Policy.

How We Share Your Information

Sabanty’s Laundromat does not sell or rent your personal information to third parties. However, we may share your information in the following instances:

• Service Providers: We may share information with third-party service providers (e.g., payment processors, marketing platforms like Mailchimp) to assist in providing our services.
• Legal Compliance: If required by law, or if necessary to protect our rights, property, or safety, we may disclose personal information to relevant authorities.

Data Security

Sabanty’s Laundromat takes data security seriously. We implement appropriate security measures to safeguard your personal information from unauthorized access, use, or disclosure. This includes encrypting sensitive data during transmission and storage and limiting access to authorized personnel.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. These technologies help us:

• Remember Your Preferences: Store preferences such as login information and service settings.
• Analyze Website Traffic: Understand how visitors use our website to improve functionality and content.

You can choose to disable cookies through your browser settings, though this may affect certain features of our website.

Your Rights and Choices

You have the following rights regarding your personal information:

• Access and Update: You may request access to, or updates to, the personal information we hold about you.
• Opt-Out: You can opt-out of marketing communications (email or SMS) at any time by following the instructions provided in those messages or contacting us directly.
• Delete Your Information: You may request the deletion of your personal information, subject to legal obligations that may require us to retain certain data.

To exercise any of these rights, please contact us.

Retention of Information

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. If you cancel your account or unsubscribe from our services, we may retain certain information as required by law.

Changes to This Privacy Policy

Sabanty’s Laundromat reserves the right to update this Privacy Policy at any time. Any changes will be reflected on this page, and the date at the top will be updated. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions or concerns about this Privacy Policy or how Sabanty’s Laundromat handles your personal information, please contact us.